- Knowledge models can provide real benefits everywhere from developing new products and reducing manufacturing costs to helping frontline support staff to solve customer problems.
- Models allow users to ask questions that are extremely difficult with other kinds of knowledge objects. At their best, models enable the user to make their ideas come alive.
- Your organization is probably using hundreds of models everday. Consider if they are being properly documented and maintained and how well they have been distributed.
- If you cannot see much evidence of models being used in your business you might be missing an opportunity.
Originally published in Knowledge Management Review 2006, 8, 28-31
2006 – Model-Driven Projects in the Chemical Industry